Resume Hub

Choose a Resume Path

Switch between my technical resume and sales resume to see the experience most relevant to your opportunity.

Technical Support Specialist | Software Support | Full-Stack Developer

Customer-focused technical support and software development professional with a Bachelor of Science in Computer Science and hands-on experience troubleshooting mobile devices, account access, authentication, network connectivity, Citrix sessions, and software issues. Combines wireless retail leadership, award-winning customer retention, and full-stack project experience with JavaScript, Python, SQL, Node.js, Firebase/Firestore, REST APIs, Git/GitHub, Jira, and technical documentation.

Technical Support Software Support JavaScript Python SQL Node.js Firebase Jira

Core Technical Skills

  • Support & Systems: Windows, Linux, iOS, Android, Citrix, PowerShell, Jira, authentication support, account access, and device setup.
  • Development: JavaScript, Python, SQL, HTML, CSS, C++, Node.js, REST APIs, Firebase, Firestore, and real-time database integration.
  • Technical Strengths: Troubleshooting, documentation, application support, API integration, debugging, data analysis, and customer communication.

Professional Experience

  • Mobile Expert (Key Holder) | T-Mobile | Aug 2025 - May 2026: Exceeded monthly sales and performance goals through consultative selling, technical product guidance, and customer relationship management.
  • Educated customers on mobile devices, account features, protection plans, upgrades, and iOS/Android troubleshooting in a fast-paced retail technology environment.
  • Supported opening and closing procedures as a Key Holder while maintaining accuracy, security, compliance, and operational readiness.
  • Trained and supported new employees on product knowledge, customer engagement, troubleshooting workflow, and solution-based communication.

Software Support Experience

  • Sales Representative -> Technical Support Specialist | US Cellular | Feb 2023 - August 2025: Promoted to Technical Support Specialist in May 2025 after building strong technical product knowledge, customer support performance, and troubleshooting ability.
  • Resolved application access, authentication, account, device configuration, software support, and Citrix virtual session issues for users.
  • Diagnosed iOS, Android, network connectivity, SIM/eSIM activation, and operating system performance issues while documenting resolutions and escalation steps.
  • Earned Apex Sales Award and Pinnacle Award recognition for top regional sales performance, revenue growth, and customer retention.

Leadership Experience

  • Team Lead | OSL Retail Services | Oct 2021 - Feb 2023: Led and coached wireless sales team members on product recommendations, service plan selection, customer engagement, and goal achievement.
  • Supported daily store operations including inventory management, merchandising, staff scheduling, cash handling, device support, and account assistance.

Technical Projects & Education

  • Invert - Team Matching Platform | Full Sail University Project | Jan 2025 - May 2025: Built AI-driven onboarding workflows that analyzed user responses to improve team compatibility, engagement, discovery, and team management features.
  • Developed real-time activity tracking with Firebase Firestore listeners to monitor live user participation and onboarding activity.
  • Contributed to Agile delivery through Jira sprint planning, UI/UX wireframing, testing, troubleshooting, and application optimization using JavaScript, Node.js, Firebase, Firestore, HTML, and CSS.
  • Education: Bachelor of Science in Computer Science, Full Sail University, 2022 - 2025.
Download Tech Resume PDF

Sales Profile

Award-recognized retail sales professional with experience across wireless telecommunications, consultative sales, account management, customer retention, technical support, team leadership, merchandising, scheduling, and daily retail operations.

Apex Sales Award Pinnacle Award Key Holder Wireless Sales Customer Retention

Sales Focus

  • Consultative wireless and mobile solution sales
  • Revenue growth, upgrades, accessories, and value-added services
  • Customer relationship management and account support
  • iOS and Android device setup, troubleshooting, and technical support

Selected Achievements

  • Earned the Apex Sales Award for strong sales performance, revenue growth, and customer retention.
  • Received the prestigious Pinnacle Award as a top sales professional in the ENC region.
  • Trusted with Key Holder responsibilities, including opening and closing procedures, operational accuracy, and security requirements.
  • Recognized for building long-term customer relationships through solution-based selling and strong follow-through.

Experience Snapshot

  • T-Mobile: Mobile Expert and Key Holder supporting sales goals, store operations, customer education, and mobile troubleshooting.
  • UScellular: Sales Specialist recognized for regional sales performance, customer retention, account support, and device solutions.
  • OSL Retail Services: Team Lead coaching sales associates, supporting merchandising, scheduling, inventory, and daily retail execution.

Sales Strengths

  • Identify customer needs and recommend practical wireless, device, plan, and protection solutions.
  • Promote accessories, upgrades, and cross-sell opportunities while keeping the customer experience positive.
  • Resolve customer concerns professionally in fast-paced retail environments.
  • Train and support team members on sales strategy, product knowledge, and customer engagement.

Core Expertise

  • Consultative sales, revenue growth, customer retention, and account management
  • Retail operations, merchandising, inventory support, scheduling, and cash handling
  • Conflict resolution, team development, coaching, and leadership
  • Mobile technology support, device activation, product knowledge, and client relations
Download Sales Resume PDF
Contact Me